Here to help

FAQ
Stock and Availability

Whilst every effort is taken to ensure all items in the store are always in stock, occasionally some items will be temporarily out of supply.

Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days"

If an item is out of stock on our web site, and we cannot get any more stock, we will generally remove the item from sale. However, if there is an item you are really trying to get hold of, email us at Customer Services with the details of the item you wish to purchase and we will do our best to try and get it for you.

Although we try to get all our orders despatched on the day of order, this may not always be possible, for the following reasons:

  1. Products on Pre-Order or Products that are not in stock at the time of ordering
  2. Credit Card Checks - sometimes we may need to make additional checks on your credit card

Please note: The products illustrated on this web site are as seen. The reproduction of colours is as accurate as photographic and computing processes will allow. The Official Wimbledon Online Shop accept no responsibility for variances in colour or style due to the settings on the users monitor.

The Official Wimbledon Online Shop reserve the right to alter without notice or prior warning, prices of products and conditions of sale.

Placing Your Order

Purchasing your goods with us is designed to be simple, quick and secure. Before you order please ensure that:

  1. You have ordered the correct size for the product (if applicable)
  2. You are aware of the expected delivery dates for the product
  3. The desired quantity is correct
  4. You have read the Terms and Conditions

When you are ready to buy, simply click the 'Add to Basket' button on the product details page and then 'Confirm Order' button on the basket.

If you are a new Customer then you will be taken through the order form in which you will be prompted to enter information such as your delivery address, name and your payment details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us.

If you are an existing Customer then you will be asked to log in, if you have not done so already. If none of your details have changed then you will be asked for your credit card details. After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us.

Please note that the order process of the Official Wimbledon Online Shop is a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. To find out more about this read the help file section 'Your Security'. Complete all the details required on this page carefully, ensuring that all the fields are completed fully. Then click the purchase button. Your order will then be confirmed, and then delivered.

Delivery and Shipping

CHRISTMAS RETURNS – Please note that orders placed between 1st November 2016 and the below final cut off dates can be returned up until the 13th January 2017. Standard returns procedure applies.

We strive to keep all of the items featured on our website in stock. If all of the products in your shopping basket are marked as "Available for immediate despatch" then you will receive your order in one of the following ways:

UK DELIVERIES

FREE UK STANDARD SHIPPING - (up to 2 working days) - Applies to all orders over £100 depending on the weight and volume of your order and your delivery address, we will select an appropriate carrier to delivery to despatch your order for free. Please allow up to 2 working days transit time from when the order leaves our warehouse. Please note that Northern Ireland is excluded - the delivery cost will be confirmed before the payment process is completed.

UK Standard Delivery £4.95 - (up to 2 working days) - Ideal for home delivery of non urgent orders to minimize carriage costs. up to 2 working days transit times should be allowed from when the order leaves our warehouse. This option will not guarantee delivery on a specific date and may be left in a safe location. Please allow at least 6 working days should you need to contact our Customer Service for tracking purposes. Please note that Northern Ireland is excluded - the delivery cost will be confirmed before the payment process is completed.

Need it faster? UK Express Delivery* £6.95 - (1 working day) - Express Delivery is 1 working day from when the order leaves our warehouse. Depending on the weight and volume of your order, we will use an appropriate carrier to despatch your order. You need to place your order before 8pmfor next day delivery, (UK Mainland only) this option may also result in your package being left in a safe location. Please allow four days should you need to contact our Customer Service team for tracking information. Please note that Northern Ireland is excluded - the delivery cost will be confirmed before the payment process is completed.

Please note if your order exceeds £199.00 in value our courier will require a signature.

If your parcel is sent by Royal Mail, please allow 15 working days before contacting customer services. After the 15 working day period, you will be asked to complete and return a Denial of Receipt form, which will allow us to investigate the matter with Royal Mail.

If your parcel is sent by Royal Mail International, please allow 17 working days before contacting customer services. After the 17 working day period, you will be asked to complete and return a Denial of Receipt form, which will allow us to investigate the matter with Royal Mail.

*We do not offer guaranteed delivery on a Saturday, Sunday, Bank Holidays, Christmas Day, Boxing Day and New Years Day.

UK Click and Collect £4.95 - (over 5000 locations, 2-3 working days) A safe place to pick up your parcel without having to wait in for your delivery. Click and collect allows you to pick up your parcel from a local collection point (Collection point finder available at checkout). There are over 5000 local collection points in convenience stores across the country open from early in the morning until late at night, 7 days a week. You will be notified when your parcel arrives by text message.

OVERSEAS DELIVERIES

Standard Delivery International - (3 - 10 days) - A more economical international service, but with a longer transit time. Standard Delivery International takes 3 - 10 working days transit time from when the order leaves our warehouse and does not guarantee a specific delivery date. Available worldwide, with certain restrictions. For Standard Delivery International to be offered, your order must be below a certain weight and volume. If you are not offered Standard Delivery International then your products have exceeded the weight, volume or order value limits and you will therefore be offered appropriate alternatives.

Express Delivery International - (1 - 4 day) - Our international express carrier provides a fully traceable delivery service. Normally 1 - 4 working days transit time from when the order leaves our warehouse.

Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.

ADDITIONAL INFORMATION

Different Stock Availability - If you have selected items with different availability times then we will despatch your order when all items are ready:

Despatching of Orders - Although we try to get all our orders despatched on the day of order, this may not always be possible, for the following reasons:

Pre-Orders - Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website

Credit Card Checks - Sometimes we may need to make additional checks on your credit card which could delay your order.

Items on Available Within - Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days":

Items on Immediate Despatch - Should your order be marked as available for immediate despatch and it fails to reach you within the times quoted above, then please contact our Customer Service Department who will be happy to assist.

Non-Shipable Addresses - For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver at that address.

Leave Safe Delivery - At the checkout stage of the order process you will be offered the Leave Safe delivery option. If for any reason you may be out when your delivery arrives then you can leave a special instruction using options from the drop down list such as leave with neighbour or leave securely at the back of the house. Remember deliveries are less safe in this way, they are your responsibility and neither this store nor our carrier can be held liable if the item is stolen.

International Shipping - Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

PO Boxes - Please note that we do not ship to PO Box Addresses.

Undelivered Items – we aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.

We hope that you enjoy your purchase from us.

Payments

We currently accept online payments with a number of credit/debit cards. The current credit cards we accept include:

  1. Visa
  2. MasterCard
  3. Switch and Solo
  4. American Express
  5. Maestro
  6. Delta Card

We currently accept payment in the following major currencies: British Pounds Sterling, US Dollars and Euro.

The Official Wimbledon Online Shop reserve the right to withhold any order from despatch in order to process further security checks. This can delay an order for up to 36 hours.

Many internet users are concerned about security on the web - below are answers to few questions we are commonly asked:

What is the Card Security Number? Also known as a CV2 number, this is a special 3 digit number that appears on the far right side of the signature strip on your card. This number is unique to each card, and gives you extra protection against fraud. Note: with American Express, the card security number is 4 digits long and is printed on the front of the card.

Do you check for fraudulent cards? - When we receive your Credit Card details, an on-line check of your Credit Card is conducted with their Acquiring bankers. This process ensures the number you entered actually corresponds to a real credit card number and is not a bogus card. The CyberSource system also checks various "Hot Card lists" to ensure that no fraudulent use is being made of any Credit Card. This on-line verification of your details is carried out over a secure line to the bank. Credit Card data is, at no time, sent over the Internet using the validation process. We also carry out random security checks on cards to ensure we help prevent fraud - please note that we do not intend any personal slight if your card is chosen for a random check.

Who are Cybersource? - The Official Wimbledon Online Shop has chosen has chosen CyberSource as a partner for its secure server software. They are a leading payment system provider to online businesses. For further information about CyberSource please visit their web site at cybersource.com.

Is shopping with The Official Wimbledon Online Shop safe? - - Communication between you, us and CyberSource is encrypted using the SSL mechanism built into your browser. This ensures that even if someone were able to monitor the traffic between you and the CyberSource server, they would not be able to read it. Encryption is used on all pages within the buying process, making shopping on the site at The Official Wimbledon Online Shop as safe as possible

How do we protect the Buyers Data? - The CyberSource software sits behind a corporate firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data. Once you have passed your Credit Card details to The Official Wimbledon Online Shop, they are stored on the CyberSource server in an encrypted format.

Is the transaction Real-Time? - All Credit Card transactions are completed in real-time. After you have confirmed your purchase, we make an immediate connection to NatWest Bank to verify the card and amount, so that authorization is given before we complete the order. Payment is taken at time of order. Pre-order items will also be charged at time of order.

Do I have any Legal Protection? - You are protected by the normal laws of England, in particular The Sale and Supply of Goods Act 1994 (c. 35) and the Consumer Protection Act 1987 (c.43)

Your Security

Safe shopping is important to everyone and we have gone to great lengths to make sure your details remain safe. When you start the order process you can be sure that every step of the way is 100% secure.

We have compiled a list of frequently asked questions below, which you may find useful. If you have any concerns about the security of our site, or if you have any further queries, please contact Customer Services Customer Services.


How Secure are You? - As soon as you enter the order process, every bit of information that is transferred between you and us is encrypted using powerful encryption algorhythms. So even if someone could intercept the data over the internet, there is not a thing they could do with it.

How can I tell if the web site is a secure one? - It is easy to determine if your connection is secure; on your browser you will notice a picture of a small padlock - this normally appears right at the bottom of the screen. Sometimes this padlock will not appear, even though you are secure - to double check this, you can right click on the page and select 'properties' or 'view frame info' from the list which will tell you whether you are secure or not. Also look out for the sign of a secure web page, which can be identified by the URL (the web site address). A standard page will begin with 'http://'. A secure web page will begin with the URL 'https://' denoting that the merchant is using a secure server for the transaction of data.

How does Encryption work? - All credit card details are encrypted using VeriSign 40bit SSL (Secure Sockets Layer) Software. When you establish a secure connection, the downloaded web site sends a digital certificate to your web browser. When the certificate arrives, it contains a public key, which functions as a one-way encryption device. The browser then uses this key to scramble your personal data (Credit Card Information) before sending it over the Internet. Information encrypted with the public key cannot be decrypted without the corresponding private key, which only the merchant has. Without this exclusive, private key, your personal information cannot be read.

What else can I do to ensure my details remain safe? - The second way to ensure you have a secure connection is to look for a VeriSign logo and only purchase from merchants you know and trust. Here again, the digital certificate is important. In addition to encrypting the data you send over the Internet, the certificate can be used to confirm and authenticate the identity of a web site's owner (in this case, the merchant). Because digital certificates act as electronic signatures they cannot be forged, you can be certain the connection is secure if either RSA DATA SECURITY INC. or VeriSign Inc has issued the certificate.

Who are VeriSign? - VeriSign, Inc. is the leading provider of digital authentication services and products for electronic commerce and other forms of secure communications. For more information on VeriSign please visit their web site at http://www.verisign.com.

Your Profile

You have the right to remove your personal information and preferences. In order to do this please write to us at:

Wimbledon Online Shop
c/o Fanatics
Greengate
Manchester
England
M24 1FD

Please include your name, address, and/or the e-mail address you registered with when you contact us.

Please note that The Official Wimbledon Online Shop is not responsible for the content or privacy practices of non-Wimbledon Shop Web sites to which The Official Wimbledon Online Shop may link.

Gift Vouchers & Promotions

The Wimbledon Store does not currently sell gift vouchers or certificates.

Occasionally however, the Wimbledon store may produce exclusive vouchers, offers and discounts for our valued customers and email subscribers – Click here to register today.


Where you have a valid promotion code, the following additional terms and conditions apply on the discounts:

- When more than one promotion is running at the same time – the highest value offer only will be valid. Not in conjunction with any other offer.

- Discounts will only be available on order values over the amount stated in the offer

- Discounts are only valid until the date published

- Discounts are only redeemable for purchases made on this website (store.Wimbledon.com)

- Discounts are not refundable

- Only one discount may be used per customer per transaction.

- We reserve the right to end any Discounts at any time including prior to the advertised end date without notice.

IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error, we will do our upmost to ensure the same error does not occur and it is rectified as quickly as possible.


Related Topics

Questions About Paying
Your Profile
Contact Information

Orders And Returns

The Official Wimbledon Online Shop returns policy:

You may return any item within 14 days in its original condition for a refund of the price you paid for the item.

Returns for personalised product will only be accepted if the personalisation is incorrect from the receipt of order or if the product is faulty.

To return an item please include the merchandise with a completed returns slip. Please allow up to 14 working days for this to be processed. (It is essential you complete the boxes provided on the returns slip for your credit/debit card's three digit security number or we may not be able to make any refund).

Please ship the item to the following address:

Wimbledon Online Shop Returns
PO Box 210
Manchester
M24 1YN
United Kingdom

Please note. For your protection The Official Wimbledon Online Shop recommends that you use a recorded delivery service as we cannot be held responsible for goods not received.

If you require an exchange our returns centre will be happy to process this for you. Please include written details on the returns slip with your return code.

Alternatively, phone our order hotline +44 (0) 871 334 4040 and we will be happy to take your replacement order.

Defective Items:

If an item is faulty, please contact our Customer Services team on: +44 (0) 845 408 4345 Calls to this number are charged at ten pence per minute from a BT landline, calls from mobiles and other networks may vary Overseas customers Overseas customers are asked to call the Customer Services team directly before returning any items. Exceptions to this policy:

  1. DVDs, videos, underwear, swimwear, pierced jewellery, video games and items specially manufactured to your order can only be refunded or exchanged if the goods returned have been deemed to be faulty.
  2. Once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.
  3. A refund or exchange will be permitted if a garment is faulty.
  4. All return and re-shipping charges are the customer's liability.
  5. We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.
  6. All items should be unworn and unused.
Please note. For your protection Fanatics recommend that you use a recorded delivery service as we cannot be held responsible for goods not received. For items of jewellery, please note that the Royal Mail does not transport such items through their recorded delivery service and we recommend that you use an equivalent alternative service.

Terms And Conditions

Welcome to The Official Wimbledon Online Shop. Please read the following terms and conditions (the “Terms and Conditions”) carefully before using this website. By using this website or any sub-site accessible on this website, the user ("user" or "you") accepts, without limitation or qualification, the Terms and Conditions set out below and any additional Terms and Conditions set out in any sub-site. If you do not agree to these Terms and Conditions, you should exit the website.

We will notify users of any material changes to the Terms and Conditions by publishing a notice of such changes on the home page of this website. Your continued use of this site implies that you accept to be bound by any updated version of the Terms and Conditions.

You may wish to open these terms and conditions in another browser window so you may print them out.

Ownership and Operation

The Official Wimbledon Online Shop is operated by Fanatics (International) LTD. ("Fanatics" or “us”). Fanatics is a company incorporated in England and Wales with company number [5933624 whose registered office is at Greengate, Middleton, Manchester, M24 1FD. Fanatics’s VAT number is 125688644]

Registration

You will need to register with Fanatics to place an order for products through this website.

In return for allowing you to use the Fanatics website and benefiting from our services, you agree that any information you provide us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied, any contractual obligation Fanatics has is immediately null and void.

Conditions of Registration

If you are under 18, you must ask your parents or guardians before you.

  1. E-mail the website, or ask Fanatics to e-mail anything to you;
  2. Send in any information to Fanatics;
  3. Buy anything online

By continuing to use this website and any of the services offered, you are confirming that you have received the consent of your parents or a guardian. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents before they complete the registration process.

Copyright

All content included on this website including but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof is the property of The AELTC (All England Lawn Tennis Club), Fanatics or its content suppliers and is protected by UK and international copyright laws.

All software used on this website is the property of AELTC (All England Lawn Tennis Club), and Fanatics and is protected by UK and international copyright laws ALL RIGHTS ARE RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this website for the purposes of placing an order with Fanatics and using this website as a shopping resource only. Any other use of materials on this website including but not limited to reproduction for purposes other than those noted above, modification, distribution, transmission, broadcasting, republication, downloading or uploading without the prior written permission of Fanatics is strictly prohibited.

Notification of Copyright Infringement

Fanatics will, in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been used or copied in a way that constitutes copyright infringement, please provide our Legal Department with a notice (“Notice”) containing the following elements.

  1. A physical or electronic signature of the person authorised to act on behalf of the owner of the copyright interest that is alleged to have been infringed;
  2. A description of the copyrighted work or works that you claim have been infringed and which you request to be removed from the site;
  3. A description of the location of the material that you claim is being infringed;
  4. Information sufficient to permit Fanatics to contact you, such as your physical address, telephone number and e-mail address;
  5. A statement by you that you have a good faith belief that the use of the material identified in your Notice in the manner complained of is not authorised by the copyright owner, its agent, or the law;
  6. A statement by you that the information in your Notice is accurate and that you are the copyright owner or are authorised to act on the copyright owner's behalf.

You can notify Fanatics of any claims of copyright infringement at the following address:


The Official Wimbledon Online Shop
Fanatics
Attn: Legal Department
Greengate,
Manchester,
England
M24 1FD

Trademarks

Fanatics and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Fanatics. All other trademarks, product names and company names or logos cited herein are the property of their respective owners including the AELTC (All England Lawn Tennis Club). You are not permitted to use the Fanatics Trademarks or Third Party Trademarks without the prior written consent of Fanatics or such third parties that may own the Trademarks.

For further information on intellectual property matters contact our Legal Department:

Wimbledon Online Shop
Fanatics
Attn: Legal Department
Greengate,
Manchester,
England
M24 1FD

Content Supplied by Users

If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to approve the way in which Fanatics uses such material.

Any material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by Fanatics anywhere in the world, in any medium, in perpetuity.

Please note that this provision does not relate to any personal data that you submit which will be dealt with in accordance with the provisions of this website's 'Privacy Policy' which is part of these Terms and Conditions.

Amending the Terms And Conditions of Use

Fanatics may add to, change or remove any part of these Terms and Conditions at any time. When material changes are made to the Terms and Conditions, a notice will be published on the home page of the Fanatics website notifying users that such changes have been made. By continuing to use this website after the publication of such a notice, you are indicating your acceptance of those changes. Fanatics may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.

Privacy

We treat your privacy very seriously. Fanatics's Privacy Policy provides details about the type of information we may collect from you and details of how we may use this information. You are asked to read our Privacy Policy, which forms a part of these Terms and Conditions and sets out the way in which your personal data is handled.

Use of the Site

You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.

Purchasing Goods

The Help Section tells you how to order and pay for products. It also addresses any questions you might have about delivery of your products, your right to cancel orders or return faulty products to us and our quality assurance.

Fanatics reserves the right to decline orders for bulk or high value purchases and to change price and availability information without notice.

Multiple Promotions

Please note that any promotions/offers on the website cannot be used in conjunction with any other discounts.

Pre-Ordering items from Fanatics

Fanatics will pre-authorise and charge for all pre-ordered items no more than 2 weeks prior to despatch. The reason is to ensure that stock is allocated against your order. It is also sometimes necessary for the customer to confirm details contained within the order.

Links

Fanatics may provide links to websites owned by Fanatics and associated companies from time to time and/or websites that are owned by third parties that are not connected with Fanatics including other websites owned by the AELTC (All England Lawn Tennis Club). All links are provided for your convenience only. Access to websites that are owned by third parties is at your own risk and none of the AELTC (All England Lawn Tennis Club), or Fanatics has any responsibility or liability for such third party websites.

Availability

Fanatics will endeavour to ensure that this website is fully operational at all times. However we cannot guarantee that the website will be fault free. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.

Further, by using this website and any sub-site, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within the control of Fanatics and if Fanatics is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a 'force majeure' and Fanatics shall be excused the performance for so long as such a situation endures.

For the purposes of these Terms and Conditions, the term 'force majeure' shall be deemed to include any cause affecting the performance by Fanatics of its obligations arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of Fanatics and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority.

Fanatics reserves its right to restrict, suspend or terminate your use of this website or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms and Conditions.

You agree to indemnify, defend and hold Fanatics, the AELTC (All England Lawn Tennis Club), all of their associate companies, their directors, employees, information providers, licensors and licensees, officers and partners, (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as reasonably required by Fanatics, the AELTC/IMG, as the case may be, in defence of any claim. Fanatics, the AELTc reserve the right, at their own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without the written consent of Fanatics, the AELTC/IMG.

Alterations

We may amend this website and our services in any way and at any time with or without notice to you.

Complaints and Comments

If you have any complaints or comments about our website or any of the products supplied to you, please contact Fanatics through the Contact Us section on the website. Alternatively, you can call us Monday-Friday between 8am and 8pm local UK time. UK customers should call 0845 458 2748. Customers from outside the UK should call +44 (0) 845 458 2748.

Miscellaneous

The Terms and Conditions together with our Help Section and Privacy Policy contain the full and complete understanding between Fanatics and you. No advice or information, whether oral or written, obtained by you through or from the website or from any conversations with our staff will operate to vary these terms and conditions.

The Terms and Conditions together with our Help Section and Privacy Policy and all contracts made under them shall ensure for the benefit of any successors and assignees of Fanatics.

Email Service

In situations where Fanatics gives you the option to subscribe to its email service which will update you with news or information which it considers to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions.

Limitation of Liability

To the fullest extent permitted by applicable laws, none of the AELTC or Fanatics nor any of their respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if the AELTC/IMG and/or Fanatics have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall Fanatics's total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.

Disclaimer

This website and its contents are provided without any representations or warranties of any kind, either express or implied. Fanatics, the AELTC/IMG disclaim all representations and warranties, including by way of example but not limitation, as to fitness for a particular purpose, to the fullest extent permitted by applicable laws. In addition, Fanatics and the AELTC do not represent or warrant that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs arising as a result of the use of this website.

Governing Law

These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.

Privacy

We take your privacy very seriously and our goal is to protect your information. We will at all times comply with the requirements of the UK Data Protection Act 1998 to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. In this section you can find out:

  • what personal information we collect
  • how and when it is collected
  • what we use it for now
  • how we will use it in the future
  • details of any third parties to whom we may disclose your personal information.

If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement please contact us on: customerservices@shop.wimbledon.com

Consent
As agent for the Wimbledon Online Shop, Fanatics (referred to as Fanatics, we or us in this section) collects all personal information on the Wimbledon Online Shop. By accessing or using the Wimbledon Online Shop (this site), you agree to the terms of this Privacy Statement, as outlined below. If you do not agree to these terms, please do not access or use this site.

Changes to our Privacy Statement
We may change our Privacy Statement occasionally so please check this page from time to time. Any changes to the Privacy Statement will become valid 30 days after it has been posted on the site.

Fanatics will not use your information in a new way without first telling you of any such changes in the proposed use and asking for your consent to such use where required to do so by law.

Why do you need to collect my personal information?
Do you give my personal information to other third parties?
What about third party sites you link to?
Is there any other information you collect about me?
How do I find out what information you have about me?
How do I update my personal information?
How do you protect my personal information?
What is SSL?
What should I do to protect my personal information?
How do I remove my personal information?
How do I unsubscribe from Fanatics emails?
What is your policy for children using the site?
What is a cookie?
How do you use cookies on the Wimbledon Online Shop?
What are the different types of cookie?
Can I disable or enable cookies?
What happens to my information if your business is sold or integrated into another business?
Where can I get more information on your privacy policy?


Why do you need to collect my personal information?

When you place an order with us we collect certain personal information from you, for example, your name, postal address, phone numbers, e-mail addresses and credit/debit card numbers. We use this information to identify you as a customer, to process your order to deliver products, to process payments and to update our records. We also use this information to generally manage your account with us and to provide you with information about our products.

We will also collect personal information from you at other times, such as if you register to receive email updates from us or to enter a competition (even if you do not place an order with us). This will be used to provide you with information about our products.

Sometimes we may ask you for other details, for example product size and category preferences, age and any special dates (such as birthday and anniversary). These will be used to enhance our service to you. Providing us with this sort of information is entirely voluntary, however we may not be able to process your order if you do not provide us with all the requested information.

Entering a competition
If you enter a competition, information is collected to check the entry. It may also be used to contact you regarding the contest or prize awards. If you have agreed to do so we may also use this personal information to inform you of other products and special offers from Fanatics and/or provide your personal information to other carefully selected companies or organisations in order that they may inform you of their products and services. In order to use your personal information as stated above, we may share that information with affiliates of Fanatics provided that the same are located within the EU.


Do you give my personal information to other third parties?

Where you have consented to our doing so we may share the information you have provided with partners of Fanatics and with the AELTC and its affiliates. We may also share this information with other carefully selected companies or organisations in order that they may inform you of their products and services.

In certain circumstances we may share your information with our partner companies and service providers (including the companies we have chosen to handle our order despatch service and our delivery company) who act on our behalf with activities such as

  • fulfilling orders
  • processing payments
  • carrying out promotional services
  • data management

We will only provide these companies with the information which they need to carry out their services and they will not be allowed to use the information for other purposes. They will only be allowed to use your information in the way in which we instruct them and as permitted by the UK's Data Protection Act 1998.

You also acknowledge and agree that in certain circumstances we may be obliged to disclose personal information relating to you to third parties, for example, in order to

  • conform to any requirements of law
  • comply with any legal process
  • to prevent and detect fraud
  • to protect and defend the rights and property of Fanatics

At all times where we disclose your information for the purposes of fraud prevention it will remain secure.

Sending your data overseas
It may be necessary for us to transfer your information to countries outside the European Union which do not provide the same level of protection as the UK. If we for any reason need to do so, we will make sure that the information is transferred in accordance with this Privacy Statement and the UK's Data Protection Act 1998 and other applicable data protection laws so that your personal data is kept secure.


The Wimbledon Online Shop sometimes contains links to other websites not controlled by us. We are not responsible for the privacy practices, data collected or the content of such other websites. The operators of these linked websites are not under a duty to abide by our Privacy Statement. If there are terms and conditions, other privacy statements or policies appearing on those websites, you should also review them carefully as your use of those sites may be subject to them.


Is there any other information you collect about me?

We may monitor or record your communications with us, for quality control and training purposes. We will at all times comply with the requirements of UK Data Protection Act 1998 to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.


How do I find out what information you have about me?

You have the right to receive a copy of the personal information that is held about you. You may request a copy of this information by contacting the Wimbledon Online Shop or using one of the contact methods below. Wimbledon Online Shop may charge a small fee towards the cost of administering any request you make; the current charge is £10.

By phone
+44 (0) 871 334 4040

Calls to this number are charged at ten pence per minute from a BT landline, calls from mobiles and other networks may vary

By email
customerservices@shop.wimbledon.com

By post
Wimbledon Online Shop
Data Protection Officer
PO Box 210
Manchester
England
M24 1YN


How do I update my personal information?

If there is a change to your personal information, for example your address details, you can update this in are a couple of ways:

Via 'your profile'

  1. Click on 'Your Profile' at the top of the page
  2. Enter your username and password
  3. Click on 'Personal Details'
  4. Update your personal details as required
  5. Click the 'Submit' button

Or if you prefer, you can advise us of your updated details via the following methods:

By phone
+44 (0) 871 334 4040

By email
customerservices@shop.wimbledon.com

By post
Wimbledon Online Shop
Data Protection Officer
PO Box 210
Manchester
England
M24 1YN


How do you protect my personal information?

Fanatics has a committed Security Policy. We are registered in accordance with United Kingdom Data Protection Legislation and will hold and use your personal data strictly in accordance with UK data protection legislation. Fanatics will retain copies of the information provided when you register on the website, order any products and enter into any competitions on the site. Fanatics implements a number of sophisticated security measures to ensure the safety of any personal information provided.

  • Your information is contained on a secure server database, which is accessible only by a limited number of employees who have authorised access rights to such information.
  • When you are asked to enter any personal details or credit/debit card information you can be assured that the website will be secure. This is easily identifiable by an icon in the bottom of the browser window resembling an unbroken key or a closed lock.
  • All sensitive and credit/debit card information you supply to the Wimbledon Online Shop is transmitted via Secure Socket Layer (SSL) technology. This ensures that the information being sent is secure. Your card number will be encrypted and replaced by a unique transaction reference number (find out more about SSL).
  • Fanatics uses online bank secure servers provided by DataCash and does not hold any customer card details on any Fanatics server at any time.
  • Your personal information is password-protected to prevent unauthorised access to it. Do not divulge your password to anyone.

What is SSL?

Now for the technical bit! SSL is commonly-used for managing the security of message transmission on the Internet through public-and-private key encryption and a digital certificate that establishes your credentials when doing Internet business or other on-line transactions. This certificate is issued by a certification authority, in our case Verisign. To see the certificate for this site click Verisign here http://www.verisign.com.


What should I do to protect my personal information?

Your personal information is password-protected to prevent unauthorised access to it. We recommend that you:

  • create a password that cannot be easily guessed (as a guide a mixture of 6-8 letters and numbers is best)
  • do not divulge your password to anyone
  • change your password from time to time

How do I remove my personal information?

If you wish to remove your personal information from this site then please email customerservices@shop.wimbledon.com or alternatively, you can write to us at:

Data Protection Officer
PO Box 210
Manchester
England
M24 1YN


How do I unsubscribe from Wimbledon Online Shop emails?

If you have registered to receive email updates from us, and you no longer wish to receive these, you can remove your email address from our list by using the unsubscribe link which is included on all email updates.


What is your policy for children using the site?

We understand that many children will visit the Wimbledon Online Shop but encourages all persons under 13 to talk with their parents or legal guardian before submitting any information to this website or indeed any other website. However, Fanatics believes that ultimately it is the responsibility of parents or legal guardians to supervise children when online and recommends that parental control tools be put in place.

No information collected from anyone under the age of 18 will be used for any marketing or promotional purposes whatever as is stated when you register for competitions or promotions. Although anyone under the age of 13 is able to participate in competitions and promotions, notification of a win or prize will be sent directly to the parent or legal guardian identified in the initial registration process. Any publication of a competition winner's personal details for visitors under 18 will require parental or legal guardian consent during registration.


What is a cookie?

A cookie is a piece of information that a website transfers to a special cookie file in your browser on your computer. It allows us to recognize your computer (but not specifically who is using it) upon entering our site. A cookie will typically contain the name of the site from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. The cookie cannot be read by a website other than the one that sent the cookie.

By disclosing your personal information to us by using our website or over the telephone, you consent to the collection, storage and processing of your personal information as stated in this policy.

When you visit Wimbledon Online Shop you can surf the site anonymously and access important information without revealing your identity. However, in order to provide better service, we may use "cookies" to track your visit.

How do you use cookies on Wimbledon Online Shop?

On Wimbledon Online Shop, we use cookies in the following ways:

  • to allow you to carry information across pages of this Site and avoid having to re-enter information
  • to allow you to access stored information
  • to apply discounts dependant on your point of entry into this Site
  • to allow you to maintain a shopping basket
  • to help us recognise you as a unique visitor (just a number) when you return to this Site and to allow us to tailor content to match your preferences. This also prevents you from having to log in every visit.

What are the different types of cookie?

There are two main types of cookies:

1. Session Cookies:

  • are temporary cookies
  • remain in the cookie file of your browser until you leave the site
  • allow you to carry information across pages of our site and avoid having to re-enter information
  • allow you to access stored information within the registration process
  • allow you to apply discounts dependant on where and how you entered the site
  • cannot be read by a website other than the one that sent the cookie

2. Persistent Cookies:

  • remain in the cookie file of your browser for much longer (how long will depend on the lifetime of the specific cookie)
  • allow you to maintain a shopping basket (if you leave the site and come back later, items in your basket will still be there)
  • help us recognise you as a unique visitor (just a number) when you return to our website
  • allow us to tailor content to match your preferences. This also prevents you from having to Log In every visit.
  • cannot be read by a website other than the one that sent the cookie

In addition to this, we use web analytics services provided by Google, Inc ("Google") and our partner Adobe Systems Inc ("Site Catalyst"). Google and Site Catalyst use cookies, to help analyse how visitors use our website. Google and Site Catalyst will use this information for the purpose of seeing how our customers like to use our websites and which pages or special functions they prefer). This helps us to continually improve our service.


Wimbledon Online Shop cookies and those of our third party partners will never be used to collect any personal data. This includes your address, telephone number, email address, credit card information or any other payment details.


Can I disable or enable cookies?

You have the ability to accept or decline cookies by modifying the settings in your browser. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one. More information about cookies can be found at www.allaboutcookies.org.

Below is a detailed list of the cookies that we use on this website, including those cookies that are essential for the website to operate.

Strictly Necessary Cookies
Cookie Name Purpose and Further Information
“Language”

Records user’s language preference by storing last selected language

“Currency” Records user’s currency preference by storing last selected currency
“Network" When visited via a link from an affiliate network that passes in the “network” parameter, we record this value for 30 days so that we can attribute any sales for that customer to the relevant affiliate
“BasketId” Allows us to persist user basket’s to the database between visits so that when they come back their items are still in the basket
“Firstname” This cookie is used to pre-fill forms and things like personalised shirt previews
“Lastname” This cookie is used to pre-fill forms and things like personalised shirt previews
Functionality Cookies
Cookie Name Purpose and Further Information
ASP.NET_SessionId An essential cookie that allows the website to function
Performance Cookies
Third Party Purpose and Further Information
Site Confidence These cookies are used sitewide during your visit session. No information about yourself or your computer is recorded using these cookies - they are only used to to monitor web site performance
Adobe Site Catalyst These cookies monitor the traffic volumes to the website to allow us to understand how the website is working and fix any problems. This ensures that the website is fully functional and optimised to create the best possible user experience, no personal data is collected
Google Adwords (PPC) These cookies are used to establish if you came to the site via a Google Pay Per Click Link. Any sale will be attributed to Google PPC campaign. No personal data is collected
Lyris Click Tracks This cookie is used for web analytics and email analytics. This data is used to improve site and email experiences – no personal data is collected
Amazon Checkout This is a session only cookie and is used to facilitate processing payment via Amazon Checkout. We do not store any credit/debit card information.
Affiliate Window/Trade Doubler/Shopping.com/Shopzilla These cookies are used to identify which partner has referred a user when they have arrived on the website via a link from another site. This cookie is placed by the partner site prior to arriving on the website. This enables us to identify referral customers and remunerate partners and is vital to the functioning of the affiliate referral program.
Maxymiser Wimbledon Online Shop use Maxymiser to test and optimise new web content. These are cookies that are used to analyse a user's actions and behaviours on our website through conversion optimisation solutions so we can understand how you are using the website. Cookies are set when you visit a page that we're testing. When you return, the cookie is read to ensure the most relevant content is displayed.
Paypal This is a session only cookie and is used to facilitate processing payment via Payapl. We do not store any credit/debit card information.

What happens to my information if your business is sold or integrated into another business?

If our business is sold or integrated with another business, your personal information may be disclosed to our advisors and any prospective purchaser's advisers on the understanding that they will keep it confidential. It will also be passed to any new owners of the business and used by them and other companies in their group in the same way as set out in this Privacy Statement.


Where can I get more information on your privacy policy?

If you would like any further information or have any comments about our Privacy Policy, please contact our Data Protection Officer by any of the methods shown below.

By phone
+44 (0) 871 334 4040

By email
customerservices@shop.wimbledon.com

By post
Wimbledon Online Shop
Attn: Data Protection
Greengate
Manchester
England
M24 1FD

Related Topics

Your Profile
Security
Contact Information

Contact Us

The Official Wimbledon Online Shop is operated under licence by Fanatics.

This page gives details of how you can contact us - please use whichever method is most convenient.

Telephone Orders

If you prefer, you can place your order by telephone.

Call us on the number below - please have your payment details ready.

  1. Within the UK Phone 0371 334 4040
  2. Outside the UK +44 (0) 371 334 4040

Contacting Us by Telephone

Our representatives are currently available between 8am - 8pm Monday to Friday, 9am - 4pm Saturday and Sunday except as follows: -

Bank and other Public Holidays in England 10am – 4pm


  1. Within the UK 0371 334 3030
  2. Outside the UK +44 (0) 371 334 3030

Contacting Us by Email

We will endeavour to reply to your e-mail within 48 hours of you writing to us. Email enquiries regarding your orders, or products to customerservices@shop.wimbledon.com

Contacting Us by Post

You can of course write to us at any time using the address below:

Wimbledon Online Shop
c/o Fanatics
Greengate
Manchester
England
M24 1FD

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